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عروض حكاياتي: أستفد من خصم 15% عند شراء قصّتين أو أكثر عبر أستخدام كود
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التوصيل مجاني للطلبات فوق 150 درهم.

FAQs

We will send the personalized book to you, and invoices will be sent to your email upon confirmation of payment via the website.

Yes, you can pay on delivery at an additional cost of 10 AED per order

These are 5 easy steps to customize:

  1. Choose a story or book from your collection
  2. Choose your language
  3. Write the first name of the kid
  4. Choose your gender and hero
  5. View and place your order

Yes, you can. We provide you with a “Preview” of the book, where you can literally see what your real book will look like. You can preview all pages of your book. During the preview, please press the edit button, and change what you want. After viewing and ordering, we cannot change anything further.

Maximum name allowed is 15 characters only

There is a maximum limit for a gift message of 350 characters.

We will deliver your custom book (or your custom books) within 5-7 working days

Each book is customized, thus a specific process is followed that ensures the delivery of a personalized and high quality product. This process takes 5-7 days for the book to reach you, at the moment we cannot reduce this time.

We currently ship to anywhere in the UAE only

We will send the book to the address you registered on the website. Please make sure that you have entered the correct phone number, so that our shipping partner can contact you before delivering your order. It will try to contact you a few times, and only deliver the request twice. If you do not answer your calls or are not at the address you have given us, we are sorry to say that we will return your book, in which case you will have to pay an additional fee to send the book back to you. Therefore it is important to give us the correct phone number and address.

We have strict quality control before we send any order through shipment. In the unfortunate event that the book was damaged during shipping, please notify us within 24 hours of receiving the book. Send us evidence (eg a photo of the damage) to our email [email protected]  وبعد أن نقوم باستلام الدليل، سنرسل إليك طلبك من جديد في أقرب فرصة ممكنة

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